Service-Centric HOA Management in Austin, Texas
Privately owned. Locally Independent
Innovative, Service-Centric, HOA Management in Austin, Texas
Austin’s only local, full-service association management firm focused on extraordinary service, innovative management tools, proactive maintenance platforms, and full transparency.
At PMP Austin, we understand what other Central Texas association management companies forget – that we’re a customer service business at our core. We believe exceptional communities are built through extraordinary customer service, proactive communication, user-friendly platforms and tools, and full transparency with Board Members and homeowners alike. Based in Round Rock and serving communities throughout the greater Austin area, our local team of management professionals partners with Board Members and clients to create a more transparent, connected and elevated community experience.
Our full-service association management model brings key support services together through one coordinated in-house team, allowing us to provide responsive homeowner support, proactive Board guidance, financial clarity, vendor oversight, and technology-driven communication tailored to each community’s needs.
PMP Supports communities through our comprehensive suite of in-house solutions tailored to the unique needs of each community we searve, including but not limited to:
- Resident customer service and support
- Innovative online platform for Board Member and resident services
- Board meeting preparation, attendance, minutes, and governance support
- Full-service in-house accounting and financial services
- In-house escrow services and assistance for buyers and sellers
- Vendor procurement, including vetting of licenses and insurance
- Proactive maintenance planning, coordination, and oversight
- Board Member education, professional guidance, and ongoing training resources
- Texas law compliance
- On-site staff recruitment, onboarding, and training
- Full-service human resources oversight and support
Local, Service-Centric HOA Support in the Greater Austin Area
PMP is proud to be a Texas Limited Liability Corporation, committed to serving our local Greater Austin area communities. Privately owned and locally independent, we believe that Austin communities deserve a local-area partner that understands what it takes to support association clients in a fast-growing region. For the past decade, PMP’s full-service Austin division has served over 50 amenity-rich communities in the Greater Austin area with proactive, value-added management services tailored to support the unique needs of our local area Board Member and homeowner clients.
Our Service Area
With a full-service division in Round Rock, PMP serves the greater Austin area, including but not limited to, Austin, Round Rock, Pflugerville, Georgetown, Cedar Park, Leander, Buda, Kyle, and surrounding Central Texas communities based on each association’s needs, structure, and property type.
An Industry-Accredited Management Partner
PMP is proud to be an active member of the Community Associations Institute (CAI) Austin Chapter. Several members of PMP’s leadership team have served on the Board of Directors for the Austin CAI chapter, and all of PMP’s Community Managers have either earned their professional designations through CAI or are actively working toward them. PMP covers the cost of professional designations as part of our commitment to ongoing education and professional development.
Community Types We Serve
PMP expertly represents a wide-range of association clients, including both on-site staffed and portfolio managed HOAs, and diverse community types, including:
- Master-planned communities
- Luxury high-rise and mid-rise communities
- Lifestyle and amenity-rich communities
- Condominium communities
- Townhome communities
- Actively developing communities
- Mixed-use properties
For on-site staffed mid-rise, high-rise, master-planned, and mixed-use communities, PMP provides specialized white glove service through dedicated leadership, “front of house” hospitality-centric trained onsite teams, proactive maintenance planning, community branding and marketing, and lifestyle-focused amenity enhancement.
Awards & Accolades
- CAI Company Spotlight Award
- CAI Focus Magazine Editor’s Choice Award
- Top Places to Work award over numerous consecutive years
- Better Business Bureau A+ Rating
- BusinessRate Top 3 2026
- Google reviews averaging 4.5/5 stars
- Yelp reviews averaging 4.7/5 stars
Meet Your Award-Winning Austin Leadership Team
Why Do Austin's Most Discerning Homeowners Associations Choose PMP?
At PMP, extraordinary service is the foundation of everything we do. We are more than a management company – we are a service-centric community partner committed to elevating the lifestyle experience for the residents we serve through innovative, user-friendly products and services, proactive communications, transparent management tools, and unmatched Board Member and homeowner support.
Additionally, in an industry plagued by mergers, acquisitions, and consolidation of resources, PMP is proud to be privately owned, locally independent, and unaffiliated with industry service providers, which mitigates conflicts of interest and allows our team to provide expert oversight and accountability of association service providers
Lastly, we invest in our local area team members, ensuring that they have the training, tools, and mentorship necessary to deliver on our promise of extraordinary service. It is this investment in our team members that has led to one of the industry’s highest employee retention rates, mitigating disruption to our association clients.
Full-Service Austin Division
8:00 AM – 5:30 PM
(Monday-Friday)
Emergency After-hours:
Available 24/7 at (512) 381-2919
Austin HOA Management FAQs
1. We are switching HOA management companies. How does the transition work?
Our goal is to make the transition process as seamless as possible for both Board Members and residents. We have a dedicated Transitions Team, who will work diligently with your current management company or self-managed Board to ensure all association documents and information, including but not limited to on-site staff, preferred vendors, and banking systems, is transitioned in an orderly fashion. Every component of the transition is thoroughly reviewed for completeness with transparency and regular updates provided to Board Members every Friday.
PMP also prepares a detailed Homeowner Welcome Package that is sent to all homeowners as a part of each transition and includes an introduction to our management team, instructions on how to register for our unique online portal, PMP Gateway, details regarding how to pay monthly assessments, and an invitation to our complimentary monthly virtual training.
2. Can you help with developer transition and new construction communities in the Austin area?
Yes. PMP has experience supporting new and developing communities, including establishing homeowners associations, creating association budgets, drafting governing documents, and serving in declarant Board roles. PMP’s dedicated Transition Team also coordinates document transfer, vendor onboarding, software setup, resident communications, and weekly transition progress updates.
3. How do you handle maintenance and vendor management in Austin’s fast-growing market?
Over the past decade and a half, we have built an extensive network of pre-vetted association vendors who consistently demonstrate service quality that meets our high standards and aligns with the expectations of the communities we serve. All of our association vendors are vetted and certified through a third-party vetting company, VendorSmart, to ensure they have the proper licenses, insurance coverages, and certifications.
Unlike other management companies, PMP never requires a fee from vendors for them to be included on our preferred vendor list, which is a common practice we believe creates a conflict of interest. Any PMP preferred vendor has earned the right to be on our list by delivering great service at a fair price, maximizing value to our association clients.
4. Can you help our board stay aligned with Texas HOA requirements and best practices?
Yes. PMP supports Boards with consistent workflows for notices, documentation, records organization, and enforcement processes that align with Texas HOA governance frameworks, including requirements commonly addressed under Texas Property Code Chapter 209. We coordinate with association legal counsel when legal interpretation is needed.
PMP also supports Board education through DR. HOA, our complimentary Board Member training and education platform, which includes educational columns, videos, newsletters, and live quarterly forums covering new laws, regulations, and recommended best practices. PMP also offers one-on-one Board training on topics such as fiduciary duties, governance fundamentals, budgeting, and financial statement review.
5. Do you provide after-hours emergency support?
Yes. PMP provides live after-hours emergency service 24 hours a day, 7 days a week to address emergency matters. PMP also has full-time team members on call to handle emergency matters, including dispatching pre-approved association vendors such as plumbers, roofers, or remediation companies when needed to streamline response time. For major disaster or emergency responses, PMP leadership is also available as a resource to assist the Community Manager and Board of Directors as necessary.
6. How do we request an HOA management proposal in the Austin area?
Complete the contact form to request a personalized proposal package. Our Austin team will connect with you promptly to learn more about your community’s needs and share how PMP can support your Board, homeowners, and long-term goals.